Shipping policy

At Peter Dixon, we are committed to making your shopping experience as smooth and reliable as possible. We carefully process every order and work with trusted delivery partners to ensure your orders arrive safely and within the estimated delivery timeframe.

This Shipping Policy explains how we process, dispatch, and deliver orders within the United Kingdom.

Order Confirmation

Once you place an order with Peter Dixon, you will receive an order confirmation email containing your order number and a summary of your purchase. This confirms that your order has been successfully received in our system.

If you do not see the confirmation email in your inbox, please check your spam or junk folder.

If you still cannot find your confirmation email, contact us at support@peterdixon.store with the subject line “Order Confirmation Not Received”, and our team will be happy to assist you.

Shipping Within the United Kingdom

We currently offer free shipping on all orders within the United Kingdom.

Our goal is to provide a reliable delivery experience while keeping the shipping process simple and convenient for our customers.

Processing & Delivery Times

  • Order Processing Time: Orders are processed after they are placed and are generally dispatched within 1 business days (Monday through Friday).

  • Transit Time: After dispatch, the estimated transit time is 2–3 business days (Monday through Friday).

  • Total Estimated Delivery Time: 3–4 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier conditions, holidays, weather, or other circumstances outside our control.

Order Cut-Off Time

  • Order Cut-Off Time: 3:00 PM (UK Time)

  • Orders placed before 3:00 PM (UK Time) may be processed on the same business day. Orders placed after the cut-off time will generally be processed on the next business day.

  • Time Zone: United Kingdom Time (GMT/BST).

Customized & Personalized Orders

Some products may require additional customization or personalization before they can be processed.

If your order contains a customized item, our team may contact you separately to confirm the required details. Customized products will only be processed once we have received the necessary information.

Because of the additional preparation involved, customized orders may require more processing time than standard products.

Shipping Carriers

To provide dependable delivery throughout the United Kingdom, we work with established UK logistics and courier providers. Depending on the order, destination, package size, and shipping method, your order may be delivered by one of the following carriers:

  • Royal Mail

  • DPD UK

  • Evri (formerly Hermes)

  • Yodel

  • Parcelforce Worldwide

The carrier used for your order may vary based on availability and delivery requirements.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking information and direct carrier links.

You can use the tracking number provided in the email to check the current status and progress of your shipment.

If you have not received tracking information within 5 business days after placing your order, please contact us at support@peterdixon.store and our team will look into the status of your order.

Order Acceptance & Pricing

Although we make every effort to ensure that product information and pricing displayed on our website are accurate, errors may occasionally occur.

Peter Dixon reserves the right to refuse, cancel, or modify an order when necessary, including in situations involving:

  • Incorrect or inaccurate pricing or product information

  • Product availability issues

  • Suspicious or potentially fraudulent transactions

  • Incorrect customer or shipping information

  • Technical or system errors

  • Other circumstances that may prevent us from fulfilling the order

In certain circumstances, we may contact you to request additional information or verification before accepting or processing an order.

If an order is canceled because of a pricing or system error, we will notify you and refund any payment already collected for the canceled order.

Delivery Responsibility

Customers are responsible for providing complete and accurate delivery information when placing an order. Before completing your purchase, please carefully check that the following information is correct:

  • Full name

  • Complete delivery address (House number, Street name)

  • Apartment, unit, or suite number (if applicable)

  • Town / City

  • Valid UK Postcode

  • Phone number

Peter Dixon cannot be held responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.

If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible at support@peterdixon.store. While we will do our best to help, we cannot guarantee that changes can be made after an order has entered the processing or shipping stage.

Delivery Delays

Estimated delivery times are provided as a general guideline and are not guaranteed.

Occasionally, deliveries may take longer than expected due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Severe weather conditions

  • UK Public/Bank holidays

  • High seasonal shipping volumes

  • Operational disruptions

If a delivery is delayed, we appreciate your patience while the carrier works to complete the delivery.

Undeliverable Packages

If a package cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempts, or refusal to accept the package, the shipment may be returned to the sender.

If an undeliverable package is returned to us, we will contact you to determine the appropriate next step. Additional delivery arrangements or costs may apply depending on the circumstances.

Contact Us

For any questions regarding your order or our shipping policy, please contact our customer support team:

Store Name: Peter Dixon

Company Name: PETER DIXON LIMITED

Company Number: 11036170

Registered Office Address: 115 Battersea High Street, Battersea, London SW11 3HS, United Kingdom

Phone: +44 7756 571516

Email: support@peterdixon.store

Business Hours: Monday–Friday, 8:00 AM–5:00 PM (UK Time)