Refund policy

At Peter Dixon, we want you to have a positive experience with your purchase. If you are not completely satisfied with your order or if you receive a damaged or defective item, you may return it according to the guidelines outlined below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

  • Unused, unworn, and in the same condition that you received it.
  • In its original packaging with all tags, labels, and accessories intact.
  • Accompanied by a valid proof of purchase (e.g., order number, receipt, or invoice).

We accept returns for both defective and non-defective products, provided the return meets our policy guidelines.

How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer support team at support@peterdixon.store with your order number and the reason for the return.
  2. If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
  3. Package the item securely and send it back to our designated UK address:

Peter Dixon (Returns Department)

115 Battersea High Street, Battersea,

London SW11 3HS, United Kingdom

Important Note: Please do not send items back to us without first requesting a return. Unapproved returns will not be accepted or processed.

Return Method & Shipping Fees

  • Return Method: By Mail / Courier.
  • Return Shipping Label: A return shipping label will be provided once your return request is approved.
  • Return Shipping Cost:

    • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

    • If the return is due to a change of mind or customer error, the customer may be responsible for the cost of return shipping.

Restocking Fee

We do not charge any restocking fees. There are no extra administrative or processing costs for returning eligible products.

Refund Processing

  1. Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  2. Processing Time: If approved, your refund will be processed back to your original payment method within 5 business days.
  3. Posting Time: Please note that your bank or credit card company may require additional processing time (typically 3–5 business days) to post the refund to your account.

If more than 5 business days have passed since your refund was approved and you still have not received it, please contact us at support@peterdixon.store.

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you need to exchange an item for the exact same product, please email us at support@peterdixon.store. The quickest way to get a replacement or a different item is to return the original item, and once accepted, place a new purchase separately.

Damaged, Defective, or Wrong Items Received

Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong product, contact us immediately within 48 hours of delivery at support@peterdixon.store so we can evaluate the issue and make it right promptly.

Contact Us

For any questions regarding our Return & Refund Policy, please reach out to our team:

Store Name: Peter Dixon

Company Name: PETER DIXON LIMITED

Company Number: 11036170

Registered Office Address: 115 Battersea High Street, Battersea, London SW11 3HS, United Kingdom

Phone: +44 7756 571516

Email: support@peterdixon.store

Business Hours: Monday–Friday, 8:00 AM–5:00 PM (UK Time)