Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 4–7 business days to receive your order, including 1–2 business days for processing and 3–5 business days for transit.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

No. We currently only offer shipping within the United Kingdom.

Question 4

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all orders within the United Kingdom.

Question 5

What is your return policy?

Accepted Answer

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return. To be eligible, the item must be unused, unworn, in its original packaging with all tags, and accompanied by proof of purchase. There are no restocking fees. Return shipping is free for damaged/defective items, but customers may be responsible for return shipping costs in cases of a change of mind. To start a return, contact support@peterdixon.store. See our return policy.

Question 6

Can I exchange an item?

Accepted Answer

Yes, but exchanges are only available if the item received is defective, damaged, or incorrect. If you need an exchange, email us at support@peterdixon.store. The fastest way to get a replacement or different item is to return the original item and place a new purchase separately.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to change or cancel your order information, please contact us as soon as possible at support@peterdixon.store. While we will do our best to assist you, changes or cancellations cannot be guaranteed once an order has entered the processing or shipping stage.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards for safe and convenient transactions:VisaMasterCardAmerican Express (Amex)DiscoverDiners ClubJCB

Question 9

How can I contact you?

Accepted Answer

Contact Peter Dixon by email at support@peterdixon.store or phone at +44 7756 571516. Business hours are Monday–Friday, 8:00 AM–5:00 PM (UK Time). Read more.

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